Terms and Conditions

LIMITATION OF LIABILITY

Caravanserai Trading Company does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us, other those imposed by statue of the Trade Practices Act 1974. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied The maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.


DISCLAIMER

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

 

OBLIGATIONS OF THE CUSTOMER

As a customer of Caravanserai Trading Company, you must provide accurate information about yourself and be truthful in your dealing with us at all times.

This information may include your full name, delivery address, current address, home phone, work phone, mobile phone, credit card details and any other details required to process your purchase or obtain a refund. It is your responsibility to inform us with accurate information.

 

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided and we do not receive the goods back to our warehouse within 21 days from despatch, we will not refund your purchase or replace the goods.

 

LATE DELIVERY/ORDER DOES NOT ARRIVE

We encourage you keep track of your order. Where available we will provide you with a tracking/consignment number and courier company details so that you can keep track of your parcel at all times.

It is your responsibility to advise us within 14 working days from notification of despatch that you have not received your order. Once you advise us that the order has not arrived we will make enquires to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Any delivery date quoted is an estimate only. We will not be liable for any loss or damage as a result of a late delivery of your order.

 

PRIVACY POLICY

We take our customers privacy very seriously and ensure that we comply with the Australian Privacy Act 1988, representing the industry best practice. Personal information collected by Caravanserai Trading Company, is for our use only and we do not sell or trade customer’s personal information online with any other company, organisation or third parties. Caravanserai Trading Company will share your person information such as your name and delivery address, with third parties that are directly related to supply or delivery of products to you.

When you register to become a Caravanserai Trading Company customer, we may collect the following personal information to include your:
– Name
– Delivery Address
– Email Address
– Telephone Number
– Mobile Number

The personal information we collect from you will be used in some or all of the following ways:
– To process and ship the products you have ordered efficiently
– To update you on the shipping of the product and for customer service and support
– To provide you with relevant product information

We encourage customers to subscribe to our emails and register as a customer to be updated with our special promotions and sales. In this case, we will use your personal information to send you this promotional information by mail or email. You can unsubscribe from receiving anypromotional information by using the unsubscribe function within the electronic promotional material.

If you believe your privacy has been breached please contact us at hello@caravanseraitradingcomapny to resolve the issue.

 

SECURITY

All of your personal information and online purchases within Caravanserai Trading Comapny take place in a secure environment utilising the latest security technology. We ensure that all information collected will be safely and securely stores by restricting access to this information and maintaining technology products to prevent unauthorised computer access to your personal information. Caravanserai Trading Company also users SSL (secure sockets layer) encryption technology when processing your credit card details to ensure the security of this information.

Caravanserai Trading Company does not store any user’s credit card details on file. All Credit Card Numbers are only used at processing time only.