Delivery and returns

 DELIVERY

  1. Small Orders
    These orders will be sent with a courier or in some cases Australia Post. Please provide an address where deliveries can be made during normal business hours, please note we do not ship to PO Boxes. We encourage you to track your order to ensure someone is home to accept delivery, or you may provide alternative delivery instructions at the checkout.

 

  1. Large Orders
    Large orders will be sent with a courier. Please provide an address for delivery and we will get back to you with a quote. Alternatively you can organize your own courier.

 

  1. Furniture/Bulky Item DeliveryFurniture or bulky items that require special handling will be sent with a furniture carrier or courier. Please provide an address for delivery and we will get back to you with a quote. Alternatively you can organize your own courier.

 

Authority to leave
You may provide delivery instructions at the checkout giving authority for your item in to be left at the front door or another safe spot. We recommend this option if you are in a hurry to receive your order, as if you miss a delivery you may have to arrange for a re-delivery with the couriers which takes extra time. Please note we do not take responsibility for loss or damage for orders that the customer has been given authority to leave.

 

International orders

If you are located outside of Australia and wish to place an order we will ship to you.

Please contact us with details of the pieces you are interested in, your country and area code.

 

Estimated Shipping times

NSW

Sydney metropolitan: 1-2 business days
NSW Regional Areas (including ACT): 1-5 business days

VICTORIA

Melbourne metropolitan: 1-3 business days
VIC Regional Areas: 2-5 business days

QUEENSLAND

Brisbane/Gold Coast metropolitan: 1-3 business days
QLD Regional Areas: 5-10 business days

SOUTH AUSTRALIA

Adelaide metropolitan: 2 – 4 business days
SA Regional Areas: 5 -10 business days

WESTERN AUSTRALIA

Perth metropolitan: 3-5 business days
WA Regional Areas: 6-14 business days

NORTHERN TERRITORY

Darwin metropolitan: 6-10 business days

NT Regional Areas: 8-14 business days

TASMANIA

Hobart metropolitan: 5-7 business days

TAS Regional Areas: 7-12 business days

 

 

RETURNS

Items to be returned

You must contact us within 24hours of delivery to advise of a problem.

Once your returned item has been received you will receive a refund against your credit card or however you have paid for the item. Please allow 3 business days to receive your refund from our account.

The value of your return will be the purchase price you paid less any shipping costs incurred. The initial delivery cost is non-refundable. You are also responsible to pay for the return shipping of your item. Please also note that if we have provided free shipping or discounted your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges.

All items must be returned unused in original condition and must be returned in original packing.Please take care with re-packing to avoid damage during transit.

Please note: we cannot refund for special orders or product shipped directly from our supplier.

Please note that we cannot accept returned items without prior notification and authorisation code. All claims must be reported within 24 hours, to abide with our suppliers terms and conditions

We delivery Australia wide, using a variety of different carriers depending on the size and location of your order.

 

Delivery damage

You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by phone: 0435 937 844 or by email:hello@caravanseraitradingcompany.com